T&C Application

These terms of use ("Terms of Use") apply to the use of Hyundai Bluelink ("Services") provided by PT. Hyundai Motors Indonesia, incorporated and registered in Indonesia whose registered office is at Wisma Mulia Suite 2501 Jl. Jend.Gatot Subroto No.42 Jakarta 12710 ("Hyundai"; "we"; "us"; "our")
to the user of the Services ("User" or "you").

These Terms of Use are the agreement between you and us regarding our provision of the Services.

You can find the applicable Terms of Use at any time in the menu of the application of the Services.

2.1. In order to use the Services described in Section 3, you must:
a) Activate Hyundai Bluelink on your vehicle;
b) Download the application “Bluelink” in the Google PlayStore or Apple App Store depending on your respective mobile device;
c) Agree to these Terms of Use;
d) Create your own Hyundai Bluelink account in the application by signing in with your email address, a password, which you have chosen for your Hyundai Bluelink account, your name and your birthday;
e) Insert your phone number and verify your number with a 6-digits verification code that will be sent to your phone number via SMS;
f) Create a 4-digits pin for your own Hyundai Bluelink account;
g) Add your Hyundai vehicle by entering vehicle identification number (VIN) (Scan QR Code on infotainment system) and verify your VIN by entering an activation code that will be sent to your vehicle’s infotainment system;
h) After passing the free period, pay the Bluelink Subscription for subscription plans are processed through the Bluelink or our other app and linked to a third-party payment system.

2.2. Bluelink service is available free of charge for a period of three (3) years starting from the date of delivery of new Hyundai vehicle. After this period, the user may opt to continue using the service by subscribing under the terms and pricing applicable at that time.

2.3. Services will only be available for vehicles which are Hyundai Bluelink ready and which can be connected to the app.

2.4. If you have forgotten your email or password for logging into your Hyundai Bluelink account, then you can click on “Forget your email or password?” link in the application.

2.5. The purchase agreement of the vehicle and the agreement concerning the provision of the Services in accordance with these Terms of Use are legally separate agreements. Unless indicated otherwise in these Terms of Use, the performance of one of the agreements shall have no implications on the respective other agreement. In certain circumstances, this may result in the User effectively purchasing the vehicle without being able to use the Services.

2.6. The Services are linked to your vehicle and cannot be received in or transferred to another vehicle.

2.7. You will be able to deactivate and reactivate the Services at any time through your application.

3.1. Remote Services:

3.1.1. Push notifications
Once enabled, Bluelink push notifications will provide you with the following information:
- Stolen vehicle notification
- Door open
- Window open
- High voltage battery discharge alarm
- Engine idling alarm
- Rear seat alert
- V2L Start/Completed
- AC/DC Charging Started


Services may not be available depending on the vehicle model.

3.1.2. Remote lock and unlock
Forgot to lock your car? Do not worry: Bluelink will let you know by sending a push notification to your smartphone. Then, after entering your PIN, you can lock or unlock your vehicle using a button in the Bluelink app from all over the world.

3.1.3. Remote engine start and stop
Turn on or turn off the car engine through the Bluelink app on your smartphone. You can set the engine running and setting the climate control for 2-10 minutes before you get in the car.

Services may not be available depending on the vehicle model.

3.1.4. Remote light and light-horn control
You can spot your car by using Bluelink app to flash the hazard light and blow the horn for 30 seconds.

3.1.5. Remote open and close window
You can remotely open or close window through Bluelink app.

Services may not be available depending on the vehicle model.

3.1.6. Remote window ventilation mode
You can activate window ventilation mode through Bluelink app.

Services may not be available depending on the vehicle model.

3.1.7. Remote charging
Remote charging allows you to remotely start or stop your charging. To use remote charging just tap start or stop charging on Bluelink app. Remote stop charging is possible during any charging sessions.

Services may not be available depending on the vehicle model.

3.1.8. Remote open and close charging door
Allows you to remotely open or close your charging port through Bluelink app.

Services may not be available depending on the vehicle model.

3.1.9. Remote Start & Stop Conditioning
Allows you to optimize battery temperature for improved driving and charging performance through Bluelink app. This feature can only be used when the vehicle is off, and the battery temperature needs to be optimized.

Services may not be available depending on the vehicle model.

3.1.10. Scheduled charging & climate control
This convenience feature allows you to set up a charging schedule tailored to your needs. On top of this, you can set up a target temperature for the beginning of your next trip.

Services may not be available depending on the vehicle model.

3.1.11. Remote climate control
Allows you to precondition your car whenever you want. Just set up a target temperature and start remote climate control for 2-30 minutes before you get in the car (Not available on IONIQ 5, while for ICE cars for 2-10 minutes before getting in the car). For your convenience, you can also activate the windscreen defogger, side mirror heating, rear window heating, and set the temperature of passenger or driver seat.

Services may not be available depending on the vehicle model.

3.1.12. Find my car
Function to localize the parking position of the Hyundai vehicle on the integrated map.

3.1.13. Send to car
The Bluelink app allows you to search for destinations while you are on your sofa. Bluelink then syncs with your navigation system, loading the route so that it is ready to go when you are. Simply get in and press go.

Services may not be available depending on the vehicle model.

3.1.14. My car POI
My car POI (points of interest) synchronizes the stored POIs like 'Home' or 'Work address' between the Infotainment system and your Bluelink app.

Services may not be available depending on the vehicle model.

3.1.15. Last mile navigation
You might have to park your car somewhere before you reach your actual destination. If you are within 200m up to 3km, you can hand over the navigation from your car to the Bluelink app. Your smartphone will then guide you exactly to where you want to go.

Services may not be available depending on the vehicle model.

3.1.16. EV Service
EV Service provides you information about the performance of your EV vehicle and helps you optimize and increase the efficiency of using your EV vehicle through:
- Set Charging Limit: Charging will end when the defined charge limit is reached
- V2L Electricity Use: Set limit for using the V2L. Limits can be set in the range of 20%-80%
- Energy Consumption: Provides statistics on energy consumption, driving range and trip history.
- Charging Completion Alarm: You can set the alarm notification period to be sent in 10, 20, or 30 minutes before charging is complete

Services may not be available depending on the vehicle model.

3.1.17. Valet parking mode
The valet parking mode protects your private Infotainment information when you give your car keys to another person. Once the service is activated on your Infotainment system, the driver can see only the valet mode screen.
The valet parking mode also provides the following information in your Bluelink app:
- Drive start and end
- Driving distance
- Driving time
- Top speed

You can disable the valet parking mode using your password in your Infotainment system or your Bluelink app.

3.1.18. Battery charging status
Battery charging status provides the following information in your Bluelink app:
- Charging port connection status
- Battery level
- Scheduled charging status
- Scheduled climate control status

Services may not be available depending on the vehicle model.

3.1.19. User profile setting
User can upload self-portrait for profile picture from album or camera, adjust vehicle settings in applications related to sound settings, display settings, buttons/touchpads, general settings, vehicle settings, device connection settings as well as view/delete active self-portrait of driver profiles via Bluelink app.

Services may not be available depending on the vehicle model.

3.2. Vehicle Status Information via Bluelink

3.2.1. Vehicle report
The vehicle report provides information about the usage and diagnostics of your Hyundai vehicle. You can also check the status of the most important control units like airbag, brakes, tyre pressure etc.

3.2.2. Status update
Through the Bluelink app we will provide you with following vehicle status information:
- Distance to empty
- Fuel level
- Engine on/off
- Door lock status
- Air condition on/off
- Tailgate open/close
- Bonnet open/close status
- Window open/close
- Sunroof open/close status (if only the sunshade is open, the status display is close)
- 12 V battery status
- High voltage battery status
- Battery charging status
- View around my vehicle (allows you to take pictures around the vehicle using the vehicle's 360 camera via the Bluelink app. The image displays on the top view, front view, right view, back view, left view)

Services may not be available depending on the vehicle model.

3.2.3. My trips
My trips provide information about your vehicle usage per day or per month. You can check for each trip your time driven, mileage, average speed and your top speed.

3.3. Car Sharing

3.3.1. Share my car
You can share the Services with one or more other users through the “Share Car” function in the Bluelink app. If you use the “Share Car” function you will share the Services and data related to your Hyundai vehicle which you registered in the Bluelink app. To use the shared Services the other user has to take the steps described in Section 2.1 above. You can at any time stop sharing the Services by removing any other user under the settings “Manage to share car”. We will then delete all shared data on the other user's Bluelink app.

3.3.2. Request to share car
You can request other Bluelink users to share the Services and data related to their Hyundai vehicle in the Bluelink app through the “Request to Share Car” function in the Bluelink app.

4.1. Weather
This feature provides your local weather information based on your current location for the next five days.

Services may not be available depending on the vehicle model.

4.2. Voice Command
You can use spoken language to access and control the Infotainment system and to draft and send text messages. Your voice will be processed to perform and improve the Voice Command service.

Services may not be available depending on the vehicle model.

4.3. Vehicle Diagnostics
Vehicle diagnostics enables the User to receive information about active trouble codes (vehicle’s error messages) of certain control units of the vehicle.

4.4. Connected Routing
Connected routing means that the route from your current position to your destination is calculated by a powerful server inside the Bluelink cloud environment, and not just by the Infotainment system itself. Why is that better? Because it allows for more accurate traffic forecasting, more precise times of arrival, and more reliable route recalculations.

Services may not be available depending on the vehicle model.

4.5. Over-the-air (OTA) Updates
OTA software update (OTA: Over-The-Air) refers to the technology that updates software programs in your car at the push of a button using wireless communication. This ensures your car is always up-to-date with all the latest software for peak performance and driving pleasure including providing the latest maps and software updates to your vehicle. As a service requested by you the Wireless Update is activated by default and can be turned off by deactivating Bluelink connectivity via your infotainment system.

The OTA software service can update your car’s system software remotely, allowing you to keep your vehicle up to date without visiting a dealership. The service is only available on selected models and will expand across the range of Hyundai vehicles.

When a new update becomes available, the car automatically downloads the software over the air, and gets ready to update. You will be prompted to install the software update via the in-car infotainment screen.

Only proceed with the installation when you have enough time as the vehicle cannot be driven, charged, or sent remote commands via the Bluelink app when the software is installing. Depending on the software version, the update time can vary.

When the vehicle software has been updated successfully. You can check the details of the update through the QR code on the in-vehicle infotainment screen or by visiting the Hyundai website.

This requires compatible device & app installation, third party info, mobile data, network reception and GPS signal to operate.

Services may not be available depending on the vehicle model.

4.6. Bluelink User Profile
The Bluelink user profile in Vehicle Infotainment System allows you to save various vehicle settings in your Bluelink cloud and apply them to different vehicles. To set up your user profile, follow the instructions in your Infotainment system and link your profile with your Bluelink account. You can set up two profiles per vehicle plus one guest profile.

User profile setting (user can upload self-portrait for profile picture from album or camera, adjust vehicle settings in applications related to sound settings, display settings, buttons/touchpads, general settings, vehicle settings, device connection settings as well as view/delete active self-portrait of driver profiles via App).

You can use this feature where two or more drivers use the same vehicle but prefer different settings for sound, language or map view.
Here is a list of various items that can be stored for driver/user profile:
- Profile picture
- Phone connection
- Bluetooth settings
- Date and time settings
- General settings
- Sound settings
- Display settings
- Voice command settings
- Radio settings
- Vehicle settings
- Navigation settings

All these settings can be exported via Bluelink to another vehicle. If a friend is using your vehicle temporarily, you can use a guest profile.

Services may not be available depending on the vehicle model.

4.7. Notification Center
Through the notification center we can send you information about your vehicle. We will use this service only for important information. The information will appear as a pop-up in your Infotainment system. You can deactivate receipt of certain types of information in the settings or directly when receiving a pop-up.

4.8. Calendar
The purpose of collection and use is to provide schedule information service in conjunction with a calendar.
We collected ID of the calendar service (Google, iCloud etc.), authentication and schedule confirmation of the calendar service, information for synchronization *(access token, refresh token, client id, client secret, homeset url, ctag, event url, calendar display name, etag)

Immediate deletion when Bluelink Connected Service membership is withdrawn, account is deleted on the Bluelink Connected Service mobile application or when service is not provided anymore.

Service unavailable if you do not agree. You agree that our company collects and uses information for the above purposes.

The service provided by us is “linked” with the calendar (schedule) service, and if the service provided by the calendar service providers is interrupted or stopped, this schedule information service may be also disabled or discontinued without prior notice. We do not take any responsibility for failure / stoppage of this service for reasons of the calendar providers. You can use the schedule information service only if you agree to this.

4.9. Change the Services
You agree that we may automatically update Hyundai Bluelink and change the Services to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update Hyundai Bluelink for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the Hyundai Bluelink and the Services.

5.1. The entire content of the Services is the property of Hyundai Motor Company, its direct or indirect subsidiaries (hereinafter referred to collectively as "Hyundai Motor Group") or third parties. All rights in the Services, the underlying software, the content and arrangement are owned by Hyundai Motor Group and its licensors. You must not sell, distribute, publish, broadcast, circulate or commercially exploit the Services in any manner without our express written consent. You may not reproduce (in whole or part), transmit (by electronic means or otherwise), modify, display, redeliver, license, link or otherwise use the Services for any public or commercial purpose without our prior permission.

5.2. Nothing in these Terms of Use shall be construed as granting a licence or right to:

5.2.1. use any image, trademark, service mark or logo, all of which are the property of Hyundai Motor Group. Hyundai Motor Group reserves all rights with respect to its proprietary information or material in connection with the Services and will enforce such rights to the full extent of applicable copyright and trademark law.

5.2.2. rent, lease, sub-license, loan, provide, or otherwise make available, Hyundai Bluelink or the Services in any form, in whole or in part to any person without prior written consent from us;

5.2.3. copy the Hyundai Bluelink or Services, except as part of the normal use of the Hyundai Bluelink or where it is necessary for the purpose of back-up or operational security;

5.2.4. translate, merge, adapt, vary, alter or modify, the whole or any part of the Hyundai Bluelink or Services nor permit Hyundai Bluelink or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use Hyundai Bluelink and the Services on devices as permitted in these Terms of Use.

5.2.5. disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of Hyundai Bluelink or the Services nor attempt to do any such things, except to the extent that based on the Law of the Republic of Indonesia No. 28 of 2014 on Copyrights; Law of the Republic of Indonesia No. 13 of 2016 on Patents Jo Regulation Of The Government In Lieu Of Law Of The Republic of Indonesia No. 2 of 2022 on Job Creation; and Law of the Republic of Indonesia No. 31 of 2000 on Industrial Designs such actions cannot be prohibited because they are necessary to decompile Hyundai Bluelink to obtain the information necessary to create an independent program that can be operated with the Hyundai Bluelink or with another program (Permitted Objective), and provided that the information obtained by you during such activities:

5.2.5.1. is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and

5.2.5.2. is not used to create any software that is substantially similar in its expression to Hyundai Bluelink;

5.2.5.3. is kept secure; and

5.2.5.4. is used only for the Permitted Objective.

6.1. You may only use the Services if you follow these Terms.

6.2. In particular, make sure that:
a) You are obligated to comply with applicable law and respect the rights of third parties when using the Services.
b) You must not use the Services for unlawful purposes or facilitate that third parties use the Services for unlawful purposes.
c) You must not alter your vehicle (including hardware and software changes as well as use of third-party software) in such a way that the functionality of the Services may be affected.
d) You must not wilfully disrupt the Services by any means.

6.3. In addition, you must not misuse the Services and abide by the obligations set out as follows:
a) You must not use the SIM card built into the vehicle’s infotainment system used for the provision of the Services:
(i) for the transmission of voice (including VOIP);
(ii) to access a publicly addressable destination (i.e. public IP address) including through the use of a proxy, gateway or routing;
(iii) in any way that attempts to penetrate security measures whether or not the intrusion results in the corruption or loss of data;
(iv) in any way that uses the Services or software related to internet relay chat, peer to peer file sharing, bit torrent, or proxy server network;
(v) in a way that involves spamming, the sending of bulk unsolicited emails or commercial messages or maintaining an open SMTP relay; or
(vi) in any way that causes the network to be impaired.
b) You must not publish any results of any benchmark or performance tests of the built-in SIM card, the network, the Services, or component thereof to any third parties.

6.4. You will have to bear any costs caused by a misuse of the Services which is the result of your breach of the aforementioned obligations.

6.5. In case of sale or permanent transfer of the vehicle to a third party, we recommend you ensure that Hyundai Bluelink is deactivated in the on-board menu. Please note that by deactivating Hyundai Bluelink in the on-board menu, your driving data will no longer be visible in the application and your vehicle is disconnected from the application. Please be informed that your account data in the application will not be deleted unless there is a prior request from you.

6.6. You are obliged to read, learn, understand and conduct all Terms of Use which have been submitted by us.

7.1 The provision of Services is done via a built-in vehicle SIM card. The Services are therefore territorially limited to the reception and transmission range of the radio stations operated by the respective network operator and can be affected by atmospheric, topographic conditions, the position of the vehicle and obstacles such as buildings. In addition, the provision of the Services requires the functionality and operational readiness of the required mobile network of the built-in SIM card.

7.2 The 4G/LTE services (provided by an external service provider) are only available on compatible devices (i.e. the infotainment system) which support the particular 4G/LTE frequency of the specific roaming network. Where 4G/LTE services cannot be provided, 2G or 3G services will be provided subject to the availability of, and compatibility of the infotainment system with, such networks.

8.1. We reserve the right to temporarily or permanently deactivate access to the Services in whole or in part for technical and security reasons (e.g. in the event of gaps in security) and other important reasons.

8.2. The provision and use of the Services may be subject to restrictions with regard to the current state of the art beyond the scope of our control. This relates in particular to the availability of the data connections provided by carriers. In individual cases, the non-availability of the network can lead to the Services not being available as the necessary data transfer cannot occur. In addition, short-term capacity bottlenecks can arise from peak loads on the Services, wireless and fixed networks and on the Internet.

8.3. Disruptions can also arise due to force majeure, including strikes, lockouts and official orders, and on account of technical and other measures (e.g. repairs, maintenance, software updates, and extensions) necessary on our systems or those of downstream or upstream providers, content providers and network operators, which are necessary for the proper or improved performance of the Services.

9.1. For information on how we collect and process personal data in connection with the provision of the Services please refer to our Privacy Notice available in the application

9.2. We recommend the User to inform any other user/driver of the vehicle that the Services are activated. In particular we recommend to the User to inform such other user/driver about the data processing activities described in the Privacy Notice and the fact that the Services require the collection and processing of location data (GPS data).

Bluelink service can be used free of charge for a period of three (3) years from the date of Delivery of new Hyundai vehicle. After passing the free period of three (3) years, it will be communicated to you through your application or other communication channels. You may opt to continue using the service by choose to renew Bluelink services by paying the applicable Subscription Fee. This free of charge is not part of Hyundai Manufacturer's warranty, for further details regarding Hyundai Manufacturer’s warranty, please see the Hyundai warranty booklet of your vehicle.

11.1 These Terms of Use will be automatically terminated when:

a) user successfully rescinds from purchase agreement for the vehicle; or the purchase agreement is reversed for other reasons successfully; or

b) the user account is deactivated in accordance with the terms applicable to the Bluelink account.

11.2 We reserve the right to temporarily or permanently block and/or revoke the use of the Services in case of material breach of these Terms of Use and, in case of material breach by the User of these Terms of Use, to terminate the Terms of Use.

Hyundai reserves the right to make reasonable changes to the Terms of Use and/or to the Services to reflect changes in law or best practice or to deal with additional features which we introduce, and to assign our rights and duties under this agreement in full or in part to a third party. The User will be notified by us about any changes to these Terms of Use and/or the Services within a reasonable time ahead of the effective date of the new Terms of Use. In case the User disagrees with the application of the new Terms of Use the Services can no longer be used. In that case, the agreement is terminated with immediate effect.

13.1. These Terms of Use for the Hyundai Bluelink services and any given data protection declaration (e.g. your consent) are the entire agreement of the parties with respect to the subject matter of the use of the Services and supersedes all prior agreements, written or oral, between the parties with respect to the subject matter.

13.2. Deviating, conflicting or supplementing terms and conditions of the User shall only govern the use of the Services if explicitly accepted by us in writing.

13.3. We will only accept other or additional terms if we have explicitly accepted them in writing.

13.4. We may assign our rights and obligations under our contract with you either in full or in part to a third party. We will notify you of the intended assignment at least four weeks in advance. If you do not agree with the assignment, you can terminate your contract with us at any time (we will remind you of this when we inform you about the intended assignment).

13.5. Any amendments and additions to the Terms of Use as well as notifications necessary for their execution require text form (including email, fax) to be effective. The text form requirement can only be overruled in text form.

13.6. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.7. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

13.8. These Terms are governed by Indonesian law and you can bring legal proceedings in respect of the products in the Indonesian courts.

Users may use the following contact details in case of questions or complaints: Hyundai Call Center

0 800 1 878 878

bluelink@hyundaimotor.co.id

15.1. Hyundai shall not be liable for the accuracy and timeliness of the data and information transmitted via the Services.

15.2. Hyundai shall not be liable for the consequences of disruption, interruptions and functional impairments of the Services.

15.3. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms of Use, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these Terms of Use, both we and you knew it might happen.

15.4. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

15.5. When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

15.6. We are not liable for business losses. Hyundai Bluelink is for private use. If you use Hyundai Bluelink for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15.7. Hyundai Bluelink and the Services are provided for general information. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Hyundai Bluelink or the Services. Although we make reasonable efforts to update the information provided by the Hyundai Bluelink and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

15.8. Hyundai Bluelink and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of Hyundai Bluelink and the Services meet your requirements.